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SHIPPING + RETURNS


SHIPPING

We have a flat rate of $10 standard postage (2-5 days) and $15 express post (next day).  You will receive a tracking number by email once your item has shipped.

We use 100% biodegradable, compostable HEROPACK mailers and recycled cardboard boxes where possible.
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COLLECTION

You can select to collect your order from our Sydney studio located at 44 Edward St, Summer Hill. Collection available on Mondays, Wednesdays and Fridays from 9am - 1pm.  
Use coupon code COLLECT at checkout to remove shipping fee and email us to arrange a time to collect.
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RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.
 Please note, shipping back to us is at your own expense.
PLEASE NOTE: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ashdownandbee.com to discuss and we can confirm exchange is possible and that we have stock to replace.  Address to send your item is: 44 Edward St , Summer Hill NSW 2130, Australia.  Please note, shipping back to us is at your own expense.

Shipping of Returns
To return your product, you should mail your product to:
Ashdown & Bee, 44 Edward St , Summer Hill NSW 2130, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.